Cancellation & Refund Policy

Effective date: July 1, 2025

At EZ Way Driving, we understand that schedules change. This policy explains our terms for cancelling, rescheduling, or requesting a refund for your driving lessons or packages.

1. Lesson Cancellation

Students must cancel or reschedule any in-car driving lesson at least 24 hours in advance via phone or email.
Cancellations made with less than 24 hours' notice will result in a full charge for the missed session.
“No shows” or arriving more than 15 minutes late without notice are considered late cancellations.

2. Package Cancellation

For BDE or other prepaid packages:

You may request cancellation of the full package within 7 days of purchase if no lessons have yet been taken. A full refund will be issued minus a $25 administrative fee.
If any lessons have been used, the cost of each completed session will be deducted from the refund based on the regular lesson rate, plus a $25 administration fee.
No refunds are available after 30 days from the date of purchase or once more than 50% of the package is completed.

3. Rescheduling

You may reschedule lessons free of charge with at least 24 hours’ notice.
Repeated last-minute changes may result in scheduling restrictions.

4. Refund Processing

All approved refunds will be processed within 7 business days to the original payment method.
We do not offer cash refunds for online payments.

5. Weather and Instructor Cancellations

In case of bad weather or emergency instructor unavailability, the session will be rescheduled without any penalty.
You will be contacted as early as possible by phone or email.

6. How to Cancel or Request a Refund

To cancel or reschedule a lesson, or to request a refund, please contact us via:

📞 Phone: +1 519 721 1718
✉️ Email: ezwaytodrive@gmail.com